FAQs
If you have any questions about orders or e-bikes, we've compiled resources to help you find the answers you need.
Can't find the information you need? Contact us via our email support@fengqs.com and we'll be happy to help you!
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days toarrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will beprovided in your confirmation email.
When my order ship and by which shipping carrier?
Your order will be processed and shipped within 3-5 workingdays normally. We haveFedex Ground as the primary mode oftransportation.
How long does it take to recharge the battery?
We are equipped with super fast chargers, approximate charging time is about 4~6hours.
What's the speed of the ebike?
The normal speed of our bikes is 15.5 mph, and we can go up to 28 mph with thethrottle.
Does the bike come with most assembly?
Most of our bikes are pre-installed, and youcan also view the manua andinstallationvideo.
What is the difference between dual motor and single motor of e-bike?
Single motor only drives the rear wheel, the motor power is smaller, suitable for urban aswell as highway riding, dual motor front and rear work together, can output double thetorque and power, accelerate more quickly, climb more easily, suitable for ruggedmountainous field adventure.